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Major hotel brands are continually investing in technology that improves their ability to manage hotels and offer an elevated guest experience. That is exactly what IHG is doing with it’s cloud-based technology platform IHG Concerto.
IHG Concerto is the technology backbone to the companies guest reservation system, loyalty program, guest services, and internal Merlin platform.
So what does this mean for you as an IHG guest?
Everything you can expect from a hotel to make your stay more convenient, pleasant, and accessible, is based on this cloud software.
Where IHG Concerto really starts for a guest is in the booking and checkin process. The system allows you to easily book an IHG hotel on either points or cash, and when you arrive support mobile check-in as well as digital keys. This technology is now live at over 3,000 IHG Hotels and Resorts properties in the US and Canada, and will roll out to the rest of the world by end of 2021.
Once you are in your room though that’s where IHG really offers additional services via technology. Some examples include:
Making service requests such as order extra pillows, arrange for a late checkout and review room charges
Access the TV remote from the IHG Rewards Club mobile app
Order room service and purchase on-property amenities
Pay with Points, a new pilot program that allows guests to use IHG Rewards Club points to make in-hotel purchases
All of the above will make your stay much easier and give you as a guest better interaction with your hotel. You can try out these new features at IHG properties in any of the best properties in San Francisco, New York, or any other city in the world.
Technological innovation is nothing new for IHG, as the company has a history of industry firsts. The company launched the first computerized hotel reservation system in the world more than 50 years ago. The current management team has shown no signs of slowing down by continuing to invest in new areas to increase guest experience.
We welcome this improvement from IHG and can’t wait to see what they continue to innovate with.
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